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Call Center Pro is an additional service to our Unified Communications solution,
with a wealth of smart features.
What is Call Center Pro?
The Call Center Pro solution is a set of add-on services that give you additional PBX functionalities and rich insights to improve your call center's workflow and increase customer satisfaction.
Call Center Pro is used for extended statistics and queue functionalities. It's perfect for call- and contact centers that want a more robust solution for managing calls and stats – resulting in a more efficient workday and smarter staffing.
Why Call Center Pro?
One of the biggest problems that call center managers face is agent planning. They need advanced insights to ensure efficient staffing. A lack of insights makes it difficult to optimize the number of agents and their working hours for the customer call traffic.
Customers expect their issues to be resolved as quickly as possible. Without additional PBX functionalities, the agents' workflow is inefficient, negatively impacting customer satisfaction.
The solution? Call Center Pro.